Frequently Asked Questions

Payment

Why was my credit card declined?
What Payment methods do you accept?
Can I pay by Money Order or Cheque?
What is a credit card payment?
How does a credit card payment work?
Is this website secure for credit card payments?
Do you offer lay-by or instalment Payments?
How safe is my information kept with back to sleep?
What do you do to improve your security?
Do your prices include GST?
Can I order on this website and then come in and pay for it and pick it up?
Does an item I am looking to buy come with a warranty/guarantee?
If I need to return my item, who pays for the postage cost?
How long is my warranty/guarantee on my product?
Where can I find my warranty/guarantee on my product?

Why was my credit card declined?

Your credit card may have been declined due to insufficient funds, or maybe the card has expired. An incorrect CCV number can also prevent a transaction. Also, make sure your card is not a diners or American express card as these cards are not accepted.

Should you continue experiencing problems with your credit Card payment after checking the above suggestions, we recommend that you either contact our customer service department on 1300 854 557. We do not charge for our staff’s assistance.

Visa /MasterCard

Internet orders require payment at the time of purchase. We regret that we are unable to accept any payment options other than VISA or MASTERCARD.

Real time payment through our backtosleep.com.au website; Visa/MasterCard accepted.

Your credit card details are entered into a secure page on our backtosleep.com.au website. Payment is submitted directly and securely via the eWAY payment gateway to the Commonwealth Bank of Australia. If your credit card is approved we are then notified and we continue to process your order.

Yes, website purchases are more secure than using your credit card in a retail shop.

We understand that in order for us to have a long-term relationship, we need to offer more than just great services and products - we need to earn your trust. We have gone to great lengths to provide the safest online shopping available to you, your friends and family.

The backtosleep.com.au servers never see your credit card details nor can we access your credit card information.

No.We apologise for any inconvenience this may cause you. If there are any problems you can contact us at contactus@backtosleep.com.au or phone us on 1300 85 4557.

All information you send us is encrypted in transit. If someone somehow attempts to read the information you send us then all they see is an incomprehensible message. The technology we use is called digital security certificates.This program is provided by one of the most established certification authorities worldwide called Rapid SSL Certificate.

We do not store any credit card details anywhere. We only use third parties that satisfy our strict security standards. We also use extreme networking security measures such as fire walling and VPNs.

Yes, as an Australian online company all our products’ prices include GST except for those products that are GST free. Products that are GST free are clearly noted.

Can I order on this website and then come in and pay for it and pick it up?

No.

Every non-perishable item we sell comes with a warranty/guarantee. Most items come with a 12-month warranty/guarantee, some more, some less. Often it depends on the warranty/guarantee provided by the manufacturer.

Should the item be faulty within the warranty/guarantee period, we will always cover the cost of return. We recommend taking transit insurance on your return postage, as items in transit are your responsibility until received back at our warehouse.

All our products come with a warranty/guarantee and a warranty/guarantee period specification. Please read carefully, as each product has different warranty/guarantee information.

All products that come with a warranty/guarantee will be included in the product’s packaging. If, for any reason the warranty/guarantee card is missing from the packaging, please contact the back to sleep customer service department on 1300 854 557 or email info@backtosleep.com.au

For two years we have put up with an expensive firm mattress, waking up sore and stiff, thinking we were just getting old! We just happen to try out a back to sleep mattress at the Home Show for a couple of minutes and fell in love with it straight away. Yes we thought it was too expensive, but over the next few weeks we checked out other mattresses but couldn't compare to what we had experienced at the Home Show and realised that spending 1/3 of your life in bed, it was worth investing in a superior product.

We look forward to going to bed knowing we will sleep well and wake up, getting out of bed feeling alive and not in pain!

We would highly recommend the back to sleep products and excellent professional service from all their staff.

Keith - Katoomba NSW

(proudly looked after by the specialists at Back to sleep Miranda NSW)

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Frequently Asked Questions

Payment